Getting started
This guide covers the setup journey for a CityMoo pilot, from tenant creation to active participation by residents, moderators, and content managers.
A platform or tenant administrator creates the pilot tenant, registers the domain or community slug, configures the first administrator, and confirms the legal and privacy settings for the pilot context.
Tenant admins invite colleagues and assign role-based access. Roles can include administrator, moderator, volunteer administrator, content manager, and resident.
Content managers configure categories, publish a welcome topic, create an initial poll, and prepare examples so first users see an active and understandable space.
Moderators review reports, flagged content, and sensitive submissions. Each pilot should define response targets, escalation paths, and rules for harmful or illegal content.
Residents install the mobile app, sign in, join their local community, and start reporting, discussing, voting, volunteering, and following updates.
Administrators use analytics to review participation, issue resolution trends, poll engagement, and volunteer sign-ups, then adapt communication and response workflows.
